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Behavioral Health Tips for Responders: Maintaining Calm at a POD

  • Receiving treatment at a point of dispensing (POD) will be an anxiety producing event for many people.
  • Physical site conditions such as long lines, crowded areas, increased noise, perceived lack of personal safety, and limited access to necessities such as water, restrooms, or seating can increase distress.
  • If large numbers of the public are involved, a small but significant percentage of individuals will have pre-existing behavioral health issues that make it difficult to remain calm.
  • Active attention to the psychological and behavioral impact of the event and calm, consistent communication with persons to be treated will reduce individual and group anxiety.