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First Responder Communication Strategies

Steps for Assisting and Directing People in Crisis

Emergency responders know that disasters and mass violence events can cause immense amounts of traumatic physical and emotional pain. Responders often are identified as individuals who can help treat and stabilize medical needs or provide direction on how to get to safety during a crisis.  This means their actions and words have great influence on people who need assistance. In order to be most successful in providing care and safety in emergency situations, it is important to use effective and efficient communication strategies with those seeking help.

The following communication strategies can help responders gain trust and reduce anxiety in those being treated, and achieve better physical and emotional outcomes for patients and safer conditions for all.