Despite the stress, fear, and anxiety that may be associated with a crisis, it is important
for staff to know how to be successful. Messages are best delivered in way that staff can hear and
interpret them.
- Express empathy, caring, honesty and openness
- Take 2 or 3 deep breaths before writing emails or speaking with staff
- Establish frequent and regular times when you staff can expect to hear updates from you
- Place the tasks in a larger context; explain why it is important
- Clearly define the objective and the deadline
- You and your staff should understand what success or task completion looks like
- Be open to and create opportunities for feedback from staff
- Follow-up to ensure tasks are complete
During a crisis, particularly prolonged crises, it is important to create time when you and
your staff are not expected to respond, unless the situation absolutely demands immediate action.
Staff will take cues from their leaders’ behaviors, even if they are inconsistent with established
policies or stated expectations. Some ways to foster down time:
- Establish expected work hours/shifts
- Avoid sending emails/calling individuals outside of established hours
- Avoid responding to emails outside of the hours when you are working
Modeling self-care is critical for staff. What you do is often far more impactful that just
what you say. Engaging in self-care and allowing your staff to see you engage in self-care, promotes
those behaviors in your staff, even if the self-care activity is for a brief period of time.
- Take time to engage in physical activity (moderate intensity [e.g., brisk walk], 30 minutes).
- Engage in valued activities (e.g., talk to friends, spend time with family, spiritual/religious
time)
- Engage in relaxing behaviors (e.g., listen to music, read, watch a movie/show, be mindful)
- Write stressful and anxious thoughts down in a journal or notepad. Doing something with thoughts
can decrease intensity and frequency of the thoughts.
- Eat regularly and choose healthy snacks (e.g., fruits, vegetables, nuts). Stay hydrated.
- Sleep. Allow for at least 5.5 hours of sleep. Maximize the opportunity to sleep (e.g., keep the
space dark and free from distractions). If you do not fall asleep if 15 mins or less, get out of
bed, do something boring (e.g., read a magazine), get back in bed when sleepy. Repeat as needed.
